Social Media MN outsourced our IT management to RB’s Computer Service about 7 years ago and we have enjoyed zero downtime, even when we migrated everything from Windows 7 to Windows 10 a few years ago.
Many of our website clients ask us to manage their hosting, domain names and help them with their computer network. While we are happy to earn the website hosting and management, but we refer IT management, network set-up, and computer repair jobs exclusively to RB’s Computer Service in Elk River.
There are several reasons why we refer and outsourced our IT management to RB’s. First, IT management is specialized. Although Social Media MN employs a “Geek Squad” of its own, our job is to drive new customers to our client’s website, not help them set up, maintain, protect, and repair their computers, and networks. Moreover, it is one thing to keep current with Google algorithm changes, but quite another for Windows 10 updates. One thing we have learned from RB’s Computer Service is there is no magic bullet we can buy, like anti-virus software, to protect our computers and network from downtime, hackers, and malware. But there are lines of defense and offensive monitoring we can take advantage of, and we do with RB’s Computer Service.
Windows 10 Has Frequent Updates
As mentioned above, it is one thing to keep current with Google algorithm changes, but quite another for Windows 10 updates. By my unscientific count since last October, there been 17 major and minor updates to Windows 10. At Social Media MN, we use OneDrive and Windows 10 that are synced to our desktops, tablets, and company smartphones. If we lost just one day of auto-syncing and auto backing up or lost access to files, it would cause an immediate log jam in our production schedule and cost extra labor hours to recalibrate. Working with RB’s Computer Service, we have peace of mind knowing they are on top of Windows 10 updates and committed to monitoring for potential issues and troubleshooting them before they become a problem.
There is no Magic Bullet to Protect Networks
One thing we have learned from RB’s Computer Service is there is no magic bullet we can buy, like anti-virus software, to protect our computers and network from downtime, hackers, and malware. But there are lines of defense we can implement and offensive monitoring we can take advantage of, and we do with RB’s Computer Service. For example, about 6 years ago we got a minor virus in our network that affected everyone’s device despite using the best anti-virus software on the market. Working with RB’s Computer Service, we learned hackers were relentlessly attempting to get in using the WiFi provided by the landlord. The router he was using to provide an internet signal to all the tenants was a “consumer-grade” router, which was fast but had little security. As a result, with RB’s Computer Service help, Social Media MN added a line of defense by getting its own commercial-grade router, which stresses security along with speed.
Uncomplicated Managed IT Services
RB’s Computer Service offers uncomplicated Managed IT Service Agreements that are tailored to specific business needs. Social Media MN has 7 employees but not a budget for a dedicated IT professional. They help us with email issues, storage, backup and recovery, local network issues, malware protection, and ransomware protection. Best of all, RB’s team of technicians is very knowledgeable and has access to the latest technologies. This helps Social Media MN maintain a competitive edge even though we lack the IT budget to meet those goals. For about the price one pays for lunch each day of the month, small businesses like Social Media MN can afford to have their own RB’s Computer Service Managed IT Service Agreement.
If you run a small business and need help managing your computers and network, but don’t have a budget to hire an in-house IT professional, consider a Managed IT Service Agreement with RB’s Computer Service. Contact RB’s Computer Service via phone or email: 763-441-3884, firstname.lastname@example.org. In our opinion, they are the best team of IT professionals in Central MN. But, if you need help building a website, website hosting, getting it ranked on Google Search, a social media marketing strategy, or professionally produced videos, contact Social Media MN today at 763-244-4058.